IDG Contributor Network: Artificial intelligence and digital communication are disrupting the contact center space

The customer service (contact center) space is accelerating faster than the market has ever seen up to this point. Artificial intelligence and digital communication is changing everything. Let’s start with some context. Right now we’re in the middle of a major market disruption by cloud-based contact center software platforms. They’re turning the conservative call center […] Read more »

Microsoft bolsters artificial intelligence with additions to Project Oxford

Microsoft’s Project Oxford, a suite of developer tools based on the company’s machine learning and artificial intelligence research, is getting a new quintet of services, the company announced at its Future Decoded conference in London.  Developers can now take advantage of an emotion detection service that looks at a photo and lists an array of […] Read more »